Payments, processing and shipping
Payment options and terms
We accept various forms of payment. Manufacturing of an online order will not begin until full payment has been received and you have confirmed you agree to the UpDownBlinds terms and conditions. You have the option of paying online using PayPal or bank deposit into our account.
- Pay with PayPal directly through the secure section of our website. (PayPal incurs a 2.6% surcharge).
- Direct deposit: Make a direct bank transfer into the UpDown Blinds bank account (delivery time may increase slightly when using this option, as funds are required to clear before the order can be processed). Our bank details will provided at check out.
On verification of your payment, confirmation of your order will be sent to you by email.
Manufacturing and processing
Upon finalisation of your online order, we will double-check your order within 24 hours and give the go-ahead for your blinds to be custom made to your precise specifications by Sensuna in Germany. They are then couriered to Australia.
We aim to have your goods received in Australia, checked to ensure that Australian labelling regulations are met, and re-despatched to your nominated delivery address within six weeks. Additional time may need to be factored in depending on your location in Australia.
Our delivery service
Delivery locations and costs: We deliver our products anywhere in mainland Australia. We have arrangements with selected courier companies and also use Australia Post where applicable.
Delivery is free for orders over $500 and a flat rate of $29.95 is charged for orders under $500.
Small items (such as hardware samples) incur a fee of $8.95 Australia-wide. Fabric swatches (up to 5) are mailed to you free of charge.
For remote locations, there may be supplementary delivery charges on top. In this instance you may need to order over the phone or via email, but we'll let you know before you checkout.
Where we can deliver: We deliver to any state or territory in mainland Australia. If you live in a remote location, you may need to collect your order from a local despatch centre. This is at the courier's discretion.
If you live on Tasmania or another island outside of mainland Australia, please contact us directly, so we can advise you on shipping costs and delivery times.
We do allow orders to be despatched to a different address (the "shipping address") to the billing address. For example, this could be a workplace or other business address.
All of our products are delivered using freight companies, so we cannot deliver to PO Box addresses. Fabric swatches are sent out via Australia Post, so for these orders, a PO Box address can be used.
Keeping you updated: We will do our best to keep you updated regarding your order, so we'll send you an email with tracking details as soon as your order has been dispatched.
Courier companies will not call prior to delivery to confirm delivery times. In the event no-one is available to receive the order, the courier company will leave a calling card with details of how to collect your order or arrange another delivery time. If you have agreed to have your order left and not signed for, UpDownBlinds cannot be held liable for products delivered under these circumstances.
Delays and damages:
If your parcel is damaged upon delivery, please inform the courier immediately. Please also contact us as we require photos within 24 hours of you receiving your order, so that a claim is able to be made.
UpDown Blinds cannot be held responsible for any delays that may occur once your ordered products have left our premises. Whilst every effort is made to deliver products to you within our specified time, we cannot control Australia Post or selected courier companies.